Validata SAS | ALM for Banking and Finance

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HelpDesk

Validata Group offers comprehensive technical support services to help minimize the time required to resolve technical issues, improve product quality and enable you to focus on your primary business objectives.

       
  Incident logging available 24 x 7 via the Web  
  Ability to view incident status and contribute new information  
  Online knowledge base to enable more self-help, leading to faster resolution  
  Incident priorities are assigned by you – dependent on your business impact  
  Support analysts are experienced practitioners, able to understand operational issues and offer practical advice  
  Facilities to replicate reported issues and, when necessary extracts from customer warehouses for further investigation  
  Formal, documented escalation procedures for incidents  
  Microsoft® Outlook® Integration  
  SLA’s, Work Schedule and Escalations  
  Detailed Reports and Analytics